Important message regarding technical support on 13.07.2018.

Important messageDear KWHotel Users!

We would like to inform you that this Friday (13.07.2018) our technical support will be available until 12:00 o`clock GMT +1.00. The reason for it is that there is a special meeting held in the department, which covers the matter of improving quality of our services.

In case of emergencies (lack of possility to work on KWHotel), you will still be able to contact our Team via email and phone until 16:00 o`clock GMT +1.00.

KWHotel 0.47 – summary of May and June updates

KWHotel 0.47 new additionsTAXES
– Added possibility to automatically include local tax for reservations made via Booking.com

KWHOTEL WEB
– Prevented incorrect configuration of commissions in KWHotel Web for Apartments module
– Fixed logic behind commissions

CHANNEL MANAGER
– Added safety measure which will prevent KWHotel from adding multiple “Download new reservations” queries in the synchronization queue
– Introduced new helpful messages for synchronization with channel managers
– Added possibility to automatically include meals in reservations from a channel manager. Meals must be selected in a rate plan, not in price periods
– Deactivating synchronization will no longer require connection with the given channel manager
– Fixed synchronization with STAAH
– Fixed availability upload in Octorate

REPORTS
– Fixed the Italian Police Report
– Fixed the meals report
– Fixed issues with Tax sales report
– Fixed the “Revenue report”; it can be used once again
– “National statistics” report no longer takes into account the “Out of order” reservations

RESERVATION CALENDAR
– Fixed refreshing group reservations on the Calendar
– Fixed refresh rate of the Calendar module

CUSTOMERS
– Fixed a message prompt in the „Customers” module and fixed the discount view

DOCUMENTS
 Products and services on invoices now have unified units of measurement
– Fixed  issue with advance invoices
– Fixed automated Cash Received and Cash Released issuing for corrective invoices

LOGBOOK
– Fixed amounts displayed in the Logbook module; KWHotel will no longer display up to four decimal points

RESERVATIONS
– Added the automated check-in option (Tools –> Configuration –> Calendar –> “Set reservation status to occupied day after it starts”
– Fixed adding occupied rooms to group reservations
– History of reservations can now be erased correctly
– Fixed accuracy of CTD (Closed to Arrival) parameter – the last day of price period is affected correctly

MAILING
– Attempting to send an SMS to a phone number without an area code will result in a message. This message will ask User to insert such area number to proceed
– Fixed the “Respond to” field
– Added new email type: “Cancellation”
– Fixed adding and modifying .FRX files to email templates
– Fixed adding and modifying text messages to email templates
– Fixed email sending in case a synchronization was deleted
– Guest`s nationality is now taken into consideration when sending an email
– added a template name to email sending logs
– fixed an SMS API synchronization: it now works properly without configured email client
– fixed email sending in group reservations which were downloaded from a channel manager
– Added new parameters to “Text” and “HTML” types of booking confirmations
– Added minor improvements to automated email sending
– Fixed template modification for emails and SMS messages
– Fixed adding custom attachments to email messages
– Added visibility of subventions as advance / payment in email messages
– Prepared a new view for attachment creation window and improved its` user friendliness
– Automatically sent emails will now change the color of “Issue document” button to green

SECURITY
– Fixed problem with creating database structure during a software update
– Updated TLS encryption to v.1.2.

MEALS
– added possibility to include meals for children in multiple properties (by default whole meals / half meals)

USERS
– Added fixes to user permissions` module

RATE PLANS
– Added two new columns in the “Rate Plans” module: name of the plugin synchronized with the given rate plan and the synchronization end date for the given rate plan
– Fixed the “Edit restrictions” option; now it can be applied to multiple rooms, using the “Apply to multiple room groups” option
– Modified the functionality of „Edit restrictions” button in the Rate Plans module:
When modifying restrictions, the number of people included in the base price is not affected, unless a checkbox is selected.
Moreover, if we select just one price period, KWHotel will ask first whether we wish to edit a single price period or all price periods in this room group.
– Fixed creating rate plan based on an already existing one. Number of people included in the base price and base price will be transferred correctly
– Added possibility to increase the size of room group names` window in the Rate Plans module

OTHER
– Fixed mass customer deletion if such client is not a student

KWHotel 0.47.95 – update changelog

TAXES
– Added possibility to automatically include local tax for reservations made via Booking.com

KWHOTEL WEB
– Prevented incorrect configuration of commissions in KWHotel Web for Apartments module
– Fixed logic behind commissions

CHANNEL MANAGER
– Introduced new helpful messages for synchronization with channel managers
– Added possibility to automatically include meals in reservations from a channel manager. Meals must be selected in a rate plan, not in price periods

REPORTS
– Fixed the Italian Police Report
– Fixed the meals report
– Fixed issues with Tax sales report
– Fixed the “Revenue report”; it can be used once again
– “National statistics” report no longer takes into account the “Out of order” reservations

RESERVATIONS
– Added the automated check-in option (Tools –> Configuration –> Calendar –> “Set reservation status to occupied day after it starts”
– History of reservations can now be erased correctly
– Fixed accuracy of CTD (Closed to Arrival) parameter – the last day of price period is affected correctly

MAILING
– Added new parameters to “Text” and “HTML” types of booking confirmations
– Added minor improvements to automated email sending
– Fixed template modification for emails and SMS messages
– Fixed adding custom attachments to email messages
– Added visibility of subventions as advance / payment in email messages
– Prepared a new view for attachment creation window and improved its` user friendliness
– Automatically sent emails will now change the color of “Issue document” button to green

SECURITY
– Fixed problem with creating database structure during a software update
– Updated TLS encryption to v.1.2.

USERS
– Added fixes to user permissions` module

RATE PLANS
– Fixed the “Edit restrictions” option; now it can be applied to multiple rooms, using the “Apply to multiple room groups” option
– Modified the functionality of „Edit restrictions” button in the Rate Plans module:
When modifying restrictions, the number of people included in the base price is not affected, unless a checkbox is selected.
Moreover, if we select just one price period, KWHotel will ask first whether we wish to edit a single price period or all price periods in this room group.
– Fixed creating rate plan based on an already existing one. Number of people included in the base price and base price will be transferred correctly
– Added possibility to increase the size of room group names` window in the Rate Plans module

KWHotel now available on Mac OS!

Use KWHotel on Mac OS and LinuxWe are glad to announce that KWHotel can now be used on Mac OS. Thanks to our cooperation with the Parallels software, you may now emulate Windows on Mac OS, allowing to run KWHotel on it.

All functionalities available in the Windows version of KWHotel, remain usable with Parallels engaged.

Interested?

To learn about the details, please click here.

 

KWHotel Channel Manager is now available!

With KWHotel Channel Manager, your rates, availabilities and reservations can be synchronized between KWHotel PMS and online booking portals (such as Booking.com or Expedia).

We support dozens of portals. You may view the list here. If you did not find a channel on the list, please write us a message at support@kwhotel.com. Our Team will estimate if such channel can be added to the portfolio.

KWHotel Channel Manager can be used together with the KWHotel Booking Engine (sold separately). It allows your hotel website guests to book reservations and make payments using PayPal and Authorize.net payment gateways.

I`m interested!

In such case please contact us at support@kwhotel.com to receive a questionnaire. It will be used to provide you with a quote.

KWHotel Support phone line will not be available on the 1st of November 2017

Tomorrow (1.11.2017) the English, Greek and Italian phone line will not be available. This is caused by the religious holiday in Poland, where our company is based.

Email messages at support@kwhotel.com will still be monitored in case of any emergencies.

KWHotel 0.47 update is ready to arrive in your hotel!

After many months of intensive development, the KWHotel 0.47 update has finally become available for installation.
Bringing you a great number of enhancements and new features, it is the largest program update in the KWHotel history.

What is new with the 0.47 version?

You may find the changelog for KWHotel 0.47 by clicking HERE.

How to obtain the new update?

Please write us at support@kwhotel.com to schedule your update day. The whole process is free of charge!
KWHotel 0.47 update is currently available only for the KWHotel Standard and Pro Users.
The KWHotel Free 0.47 version will be released in a nearest future.

KWHotel 0.47.58 update brings the price change functionality to the Calendar module

The 0.47.58 update has just been released. Apart from the significant performance improvements, it also brings you the new function to the Calendar module.
In the bottom right corner of the Calendar, you will notice a new tab – “Prices”.

See your prices directly on the calendar!

By switching to the “Prices” tab you will cause KWHotel to display a daily price for every day on the calendar.
The prices are downloaded from the Rate Plans module. You can switch between the rate plans on the go.

Change prices without leaving the Calendar module

If you now select a term on the Calendar and click the right mouse button, you will find the “Edit price” option. This way you can edit your prices for multiple rooms, without even visiting the Rate Plans module.

Interested in getting KWHotel 0.47 update?
Write us at support@kwhotel.com and schedule your day!

Italian phone line has been enabled

We are happy to announce that the Italian phone line is already up and running!
Interested in discussing our solutions or asking for assistance? Feel free to call at +39 069 480 09 92.

OFFICE HOURS

The Italian support office hours are as follows:
Tuesday: 8:00 A.M – 4.00 P.M (GMT +1.00)
Thursday: 8.00 A.M – 4.00 P.M (GMT +1.00)

Dashboard module receives additional customization options

Available in KWHotel 0.47 update, the “Dashboard” module provides your receptionists with basic tools they need every day. Arrivals and departures lists, reservation creator, statistics – all these features can be accessed from a single window.

To further enhance the data presentation, we have decided to add a possibility to resize the Arrivals / Departures / No show reservation menu. Also, the Statistics column can be hidden if you do not need to view them on a daily basis.

Get KWHotel 0.47 now!

The above features will be released soon. You can request a 0.47 version trial by contacting us at support@kwhotel.com.