Italian phone line has been enabled

We are happy to announce that the Italian phone line is already up and running!
Interested in discussing our solutions or asking for assistance? Feel free to call at +39 069 480 09 92.

OFFICE HOURS

The Italian support office hours are as follows:
Tuesday: 8:00 A.M – 4.00 P.M (GMT +1.00)
Thursday: 8.00 A.M – 4.00 P.M (GMT +1.00)

Dashboard module receives additional customization options

Available in KWHotel 0.47 update, the “Dashboard” module provides your receptionists with basic tools they need every day. Arrivals and departures lists, reservation creator, statistics – all these features can be accessed from a single window.

To further enhance the data presentation, we have decided to add a possibility to resize the Arrivals / Departures / No show reservation menu. Also, the Statistics column can be hidden if you do not need to view them on a daily basis.

Get KWHotel 0.47 now!

The above features will be released soon. You can request a 0.47 version trial by contacting us at support@kwhotel.com.

Copying prices to the next year now possible with KWHotel v.0.47!

We have received multiple queries to include a possibility of copying your rate plan prices to the next year.

I am happy to confirm this feature is included in the upcoming 0.47 update of KWHotel. A new button was added in the upper part of the rate plan window. By clicking it you can copy all existing rates to the following year, saving you much time (especially if these rates are later synchronized with a channel manager or Booking.com).

Get KWHotel 0.47 now!

Interested in seeing the 0.47 version in action? Write us at support@kwhotel.com and get your trial run today!
Do not forget to check the new Web version too! It can be obtained for testing through the same email address.

Redesigned Reminders to arrive in KWHotel v.0.47!

KWHotel v.0.47 is already available for testing but our Team is not lowering the pace. Soon, two new features will be introduced:

1.  Redesigned reminders system – all reminders will be organized into a single window where you will be able to choose which reminder do you want to check
2. For KWHotel Pro owners – new database connection engine. In case your Internet connection experiences any malfunction, KWHotel will monitor the network traffic. As soon as Internet is back online, the connection will be reestablished. The current “Database connection error” messages will be replaced with a single window.

Get KWHotel 0.47 now!

Interested in seeing the 0.47 version in action? Write us at support@kwhotel.com and get your trial run today!
Do not forget to check the new Web version too! It can be obtained for testing through the same email address.

Manage your Point of Sale stations with our new integration!

The synchronization with POSbistro is complete! If you are running a restaurant or other Point of Sale in your facility, this option is for you!

POSbistro is a mobile software for restaurants and catering. It works on PC’s, Android devices – tablets, SmartTVs and smartwatches.
It is used in over hundred restaurants in Europe.

What are the advantages of having those 2 systems connected?

+ Save time. Assign charges to your hotel guest`s billing with just one click
+ Streamline the communication. Quickly exchange information between your Point of Sale stations
+ Centralize work and management. Manage all stations using one POS software. Access the data in real time from multiple and various devices
+ Gain bigger revenue. Better communication means better effectiveness
+ Stay mobile and independent carrying POSbistro on your Android device
+ Unify your accounting by performing the whole billing in your PMS software
+ Know your Customer! POSbistro accumulates all your customers data, letting you create their profiles and identify them when they visit your restaurant

How does the KWHotel <-> POSbistro integration work?

Whenever a guest starts occupying a room in KWHotel, information about this reservation is transferred to POSbistro. POSbistro opens a new billing account for your guest and allows to charge him with services and products. This information is sent back to KWHotel and automatically included in the reservation total. This allows you to invoice your guest during the last day of stay. Therefore he will pay for both accommodation and extra services.

How much does it cost?

KWHotel and POSbistro are considered to be one of the most affordable programs in the hotel industry.
Synchronization fee on KWHotel side is an one-time payment of 219 EUR. The cost of POSbistro fee is negotiated directly with the provider.

I like it! How can I sign up?

Synchronization with POSbistro can be purchased by contacting us at support@kwhotel.com.

BONUS!

To celebrate the integration, from 12.05.2017 to 30.06.2017, upon purchasing the POSbistro synchronization module, you can choose from one of the following bonuses:

1. Two hours of free implementation training, performed by the technicial support of POSbistro, via videochat. During that training you may ask questions about the POSbistro`s functionality and workflow. Outside the promotion, this training course if worth over 120 EUR + tax.

2. One month of POSbistro license free of charge

3. Three months of using the Kekemeke app free of charge. Afterwards, the price for the app is +49 PLN net/month, added to the package or the service can be switched off.

When ordering the POSbistro synchronization via support@kwhotel.com, please write us which bonus did you choose.

KWHotel 0.47 – updated list of features

We have updated the list of features and possibilities brought to you by the upcoming KWHotel 0.47 version. If you are interested in trying the new version out, please contact us at support@kwhotel.com for further details!

New synchronizations = explosion of possibilities:

– Implemented synchronization with two revenue management systems – BookingSuite Rate Manager and YieldPlanet Price Optimizer.
No more guessing in rates planning! Now take aware decission, based on analysis of important factors (like competition prices, events, historical data and more) or put the system on auto-pilot to optimize your rates, thus income!
 Synchronization with Quickbooks accounting software – now your invoices can be sent directly to Quickbooks now!
– Support for credit card payments; first to be deployed in the KWHotel Booking Engine and later in KWHotel itself.  It will give the possibility to your clients to pay by credit card for their package.
 Synchronization with FastBooking channel manager – simple and intuitive system to distribute your prices to most profitable channels.
– Synchronization with Point-of-Sale system “POSBistro”. Now your hotel and restaurant can be billed in one system!

Brand new features:

– Long-term reservation module for easier management of such reservations
Resource based reservations for optimized and automated allotment organizing
– Rate plan wizard so that managing rates is intuitive and simple
– Booking confirmation wizard; newly created booking confirmations can be further edited and configured to be sent automatically
– Online bookings module which shows you all reservations downloaded from Booking.com and channel managers
– Completely rebuilt Users module; new Permissions feature that allows to fully and in details manage roles of each individual program user
– Added price period wizard to the rate plans module
– Added meals wizard

Enhanced reporting and statistics:

– Implemented possibility to send automated reports and booking confirmations; they can be set up using multiple criteria
– More legible and informative layout of reports module
– New Housekeeping calendar and reports
– Improved the “Reservation – custom report”; it now contains additional fields, requested by the Users

Local language versions:

– Improved the Italian translation of the program
– Improved the English translation of the program
– Improved the Greek translation of the program

System overall efficiency:

– Optimized data exchange between workstations (KWHotel Pro); it now takes no longer than 1-2 seconds
– Redesigned interface to be more friendly and intuitive
– Added tooltips in the majority of program modules so that User is always aware what the given option does
– Significantly increased program performance

KWHotel in the cloud

We are strongly developing our cloud-based product KWHotel Web. See below what it gains with 0.47 update:
– Redesigned, mobile friendly interface
– User management module
– Customer management functionality
– Room management module
– Possibility to issue fiscal documents
– Rate management module
– Basic synchronization with Booking.com and YieldPlanet

Installation and setup:

– Rebuilt KWHotel Pro setup for much easier installation
– Facilitated the license loading and managing multiple properties on the same database
– Faster program startup

Reservations:

– Added support for reservation and customer import
– Added possibility to fully restore any deleted reservation, including its` history

Faster and safer synchronization:

– Improved the synchronization security in case of the channel manager or Booking.com synchronization
– Faster data synchronization with channel manager and Booking.com

Remaining enhancements:

– Additional logs in the program installation directory that allow you to monitor the program`s work
– Deleting each reservation will now require submitting a reason for deleting
– Added support for Closed to Arrival and Close to Departure options for higher availability flexibility
– Intelligent logging system; KWHotel will remember the last property you have logged to (in case of multiple properties on the same database)
– Improved the appearance and functionality of the registration card
– Added new options to the rate plans module for higher price flexibility
– Hotel packages can again be created with a proper rate plan configuration
– Further improvements to the Statistics module for easier data analysis
– Added search filters to the Logbook module
– Added many enhancements to the Meals module
– Added new variables to customize your invoices
– Printouts can now be modified using a simple wizard
– Added possibility to create services for multiple days
– Added settings verification to KWHotel Booking Engine
– Added new messages and tooltips to KWHotel Booking Engine
– Added possibility to assign independent documents to reservations
– Added possibility to issue one receipt to multiple reservations

The freedom of choice – more details on the Users module v.0.47

The development of KWHotel 0.47 is proceeding steadily towards the great final. Today we would like to shed you some more light on one of the most important improvements over the exisitng 0.46 release – the Users module.

The new version of the Users module gives you much flexibility in regards to creating different privilege levels. Below you will find the list presenting some of options that are already incorporated to KWHotel 0.47 update.

MAJOR CHANGES

  • Introduction of the role management button – it allows you to create new types of users (such as Manager, Housekeeping Staff or anything you wish) as well as manage their exact privileges
  • Splitting the level of permissions between reports and the rest of the program – for instance, now you can determine the range of data and types of reports each user can access and generate
  • Each user can either edit or just view the given module / option
  • Grand modification of the interface – the placement of all buttons and their appearance has been rearranged for a more intuitive experience

EXEMPLARY PRIVILEGES

  • Display / do not display the chosen module in the program (i.e. the Rate Plans module)
  • Determine, until when can the given user modify the fiscal document (always, up to 24 hours, never)
  • Determine how much can the given user modify in the reservation screen (price, date, rooms, payments, meals, products, number of people)
  • Prevent users from deleting documents and reservations
  • Allow users to set the housekeeping dates and include comments
  • Determine access to every single report in the program

New KWHotel Booking Engine has been released

After months of intensive development, our IT department has finished the new version of KWHotel Booking Engine. It will be constantly developed to provide you with more and more features as the time progresses.

Our module is currently available in English, German, French, Italian, Russian, Ukrainan and Polish.

You can see the video presenting our module in action – just click here!

It is the KWHotel Booking Engine, that was mentioned by Mariusz in his recent blog post. What are the benefits of deploying our system on your website?

  • It takes only basic knowledge to implement the KWHotel Booking Engine on your hotel website – save on the installation time and start attracting guests instead!
  • Your hotel can be easily booked via mobile phones and tablets – since the majority of transactions is now performed this way, you will be flexible for your customers and increase the chance of them booking your hotel!
  • The online booking engine is highly customizable – the colors and appearance can be adjusted using CSS styles, while room images and descriptions will ensure your guests are in love with your hotel from the first sight!
  • You can present your customers with the terms and conditions of your hotel and require to accept them – this way you can save yourself from misinformed guests` complaints.
  • Your guests will receive email messages describing the status of their reservation; these messages can be customized by you, meaning that each message can convey the feeling of your hotel and make it stand out from the competition.
  • Our Booking Engine comes with an intuitive web panel where you can set up the most important settings such as email messages, payment gateways or room images; simple configuration ensures you spend just the minimal amount of time to make your booking engine look and work perfect.
  • Automated payments using PayPal or Authorised.net ensure your guests have a convenient way of confirming their reservation. The easier the payment process, the higher the possibility of customer paying for a room in your hotel.
  • In contrast to other online booking solutions on the market, we do not gather any commissions for the reservations. You only pay an annual subscription fee and the whole revenue from reservations is yours!
  • KWHotel Booking Engine can be used alongside Booking.com and YieldPlanet channel manager – this means you can automatically distribute prices and allotment from KWHotel Pro to all of your booking sources, greatly lowering the chance of overbookings and saving much time!

Update regarding KWHotel Web 2.0 module

KWHotel_Web_2.0If you read the blog entry about our goals for 2017, you have probably noticed that KWHotel Web will receive a major update this year.

Today we would like to shed more light on that topic. KWHotel Web 2.0 is designed to bring you many of the functions known from KWHotel Pro and let you access them from any mobile device or web browser you want to. Our Team has determined the two stages of this module`s development:

First step (Expected to be available in March / April 2017) will bring the following functionality:
– possibility to create individual reservations
– possibility to manage reservations on the calendar
– possibility to issue fiscal documents
– possibility to create rooms and room groups
– compatibility with the most popular web browsers and operating systems

After that, the second step will come in (Expected to be available in May / June 2017):
– possibility to create your own users in the Web panel
– possibility of a basic synchronization with Booking.com and YieldPlanet
– possibility to create basic rate plans

If you are interested to receive a notification when the KWHotel Web 2.0 module will be ready (and receive a trial run as well), please write us at support@kwhotel.com.

KWHotel Help section gets a major update

KWHotel_HelpCenterWe have just updated the Help section of the website. What enhancements were implemented?

– manuals` layout was unified to grant a more pleasant read
– every manual was rewritten to provide you with additional information and easier study
– new manuals were included, allowing you to understand better all the program modules

Soon, we will begin to prepare the first video tutorials for you as well as introduce the manuals strictly related to the upcoming KWHotel 0.47 version. More on this update can be read here.