Optimal number of channels for your property

28.08.2019 YieldPlanet channel manager,
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Article created by YieldPlanet. In our recent entry you could discover more about effective distribution management in OTA channels. Nowadays, rooms and apartments sale relies mainly on online reservations. We refer to both commission-free reservations made through your own website, as well as reservations received thanks to cooperation with OTA services. An effective online distribution […]

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How to effectively manage your booking portals?

26.08.2019 YieldPlanet channel manager,
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Article created by YieldPlanet. Online distribution management currently revolves around managing multiple sales channels, which allow your offer to reach a wide range of potential customers. Although this process can be automated to a large extent, effective management of a hotel or apartment can be a challenge. Where and how should you place the offers […]

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Google Reviews – why are they so important?

01.07.2019 Anna Piątek, KWHotel Customer Advisor
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Google Reviews is a useful tool to help building the company’s trust and credibility in business. In the previous entries we discussed how to build, maintain and reward customer loyalty. Today, we will focus on how to obtain more online reviews from your customers and why they are so important.   1. Why are Google […]

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Loyalty – how to reward it with your guests?

24.06.2019 Anna Piątek, KWHotel Customer Advisor
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Discover 4 ideas to reward the loyalty of your customers! Rewarding trust is a very important element of relationships with your customers. Do not forget that your loyal customers must feel appreciated by you. In this article, we will share with you some tips on how to reward the loyalty of your guest. 1. How […]

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How to maintain customer loyalty?

03.06.2019 Mariusz Luzar, KWHotel Product Specialist
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Customer loyalty – discover 4 unique ideas to keep your customers loyal and engaged! Strong and long-lasting customer relationship is a premium quality that every accommodation facility should aim for. Nowadays guests are more demanding than ever which requires you going the extra mile to keep their interest with your services. Recently we have discussed […]

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Establishing a customer relationship that pays off

21.05.2019 Anna Piątek, KWHotel Customer Advisor
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These 4 tips will help you establish a successful customer relationship! Building a customer relationship is a long-term process that requires conscious effort. To surround yourself with loyal clients, you must provide them with individual and targeted customer care. Read the article to find out how to build a relationship with the client and what to […]

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Hotel automation – your key to time and money saving!

17.05.2019 Anna Piątek, Product Specialist
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Hotel automation is here – our final article in the series covers 4 tips on how to automate the work of your reception desk. Would you like to gain more time and speed up your work? Below you can find some useful tips for KWHotel software users as well as for users of other PMS […]

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Customer service – how to improve its quality?

17.05.2019 Anna Piątek, KWHotel Customer Advisor
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Customer service – discover 5 WAYS to improve it in your property! Customer service is a basic element of almost every business. Make sure that employees on the front desk are your etiquette. Provide guests with the highest level of service and this investment will pay back quickly. Below I am presenting a few tips […]

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Increasing teamwork at your reception desk

17.05.2019 Anna Piątek, Product Specialist
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Hotel front desk – implementing these 5 tips will make your reception communicate better! Fast and professional hotel service is a crucial aspect of every accommodation. Today we focus on establishing proper communication channels for your front desk. 1. Set team goals and motivate your hotel front desk. The key element is to set clear […]

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