How to maintain customer loyalty?

03.06.2019 Mariusz Luzar, KWHotel Product Specialist
You will read this article in 4 minutes.

Customer loyalty – discover 4 unique ideas to keep your customers loyal and engaged! Strong and long-lasting customer relationship is a premium quality that every accommodation facility should aim for. Nowadays guests are more demanding than ever which requires you going the extra mile to keep their interest with your services. Recently we have discussed […]

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Establishing a customer relationship that pays off

21.05.2019 Anna Piątek, KWHotel Customer Advisor
You will read this article in 2 minutes.

These 4 tips will help you establish a successful customer relationship! Building a customer relationship is a long-term process that requires conscious effort. To surround yourself with loyal clients, you must provide them with individual and targeted customer care. Read the article to find out how to build a relationship with the client and what to […]

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Hotel automation – your key to time and money saving!

17.05.2019 Anna Piątek, Product Specialist
You will read this article in 2 minutes.

Hotel automation is here – our final article in the series covers 4 tips on how to automate the work of your reception desk. Would you like to gain more time and speed up your work? Below you can find some useful tips for KWHotel software users as well as for users of other PMS […]

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Customer service – how to improve its quality?

17.05.2019 Anna Piątek, KWHotel Customer Advisor
You will read this article in 2 minutes.

Customer service – discover 5 WAYS to improve it in your property! Customer service is a basic element of almost every business. Make sure that employees on the front desk are your etiquette. Provide guests with the highest level of service and this investment will pay back quickly. Below I am presenting a few tips […]

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Increasing teamwork at your reception desk

17.05.2019 Anna Piątek, Product Specialist
You will read this article in 2 minutes.

Hotel front desk – implementing these 5 tips will make your reception communicate better! Fast and professional hotel service is a crucial aspect of every accommodation. Today we focus on establishing proper communication channels for your front desk. 1. Set team goals and motivate your hotel front desk. The key element is to set clear […]

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Why shift reports are so important for keeping your Front Desk effective?

01.03.2019 Mariusz Luzar, Product Specialist
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Discover 3 benefits of shift report and have more control over your Front Desk! This is a true story. A few years ago, our employee was conducting a training in a picturesque coastal town. One part of presentation covered the tools that help evaluate the reception`s work quality. When it came to subject of controlling […]

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SMS marketing for hotels

01.03.2019 Karolina Rubacha, Product Specialist
You will read this article in 5 minutes.

See how SMS marketing can be even more effective than emails in reaching your customers! Many of you may recall a time at school where a teacher said “You need to know how to count”. You will not have a calculator available in every situation”. It is ironic how wrong he was. Not only does […]

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Hotel mailing automation – an efficient way to build relations with guests

24.07.2018 Mariusz Luzar, Product specialist
You will read this article in 4 minutes.

Hotel mailing automation – find out how to improve ratings given by hotel guests! What is the best way to attract guests to your hotel? Heavy advertising in online booking portals? No doubt about it. Perfect quality of your rooms? Definitely. Good customer service? Highly recommended! However, only the combination of these features gives you […]

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Make your work safe and reliable with a good choice of database

09.03.2017 Karolina Rubacha, Product Specialist
You will read this article in 3 minutes.

Learn more on how you may store your information in KWHotel. Make an informed decision to your advantage! The most important characteristic of KWHotel, that we are proud of, is offering our customers the possibility to grow and expand. Not just from a business stand point, but your program as well. You may upgrade your KWHotel […]

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