Privacy Policy

In this document you will find description of the way your personal data is processed, in relation to using
our services and website www.kwhotel.com.

1. Who is the Administrator of your data?

Your data Administrator is Starline Anna Lech company (later referred to as Starline) located at:
Borowinowa St. 53a/18, 30-698 Cracow, Tax ID 681-181-88-32 REGON 122855810. Starline is a
distributor of hotel software.

2. How is your data acquired?

We only process personal data which you freely shared with us. Data which is processed, is necessary to
perform our contracts or for reasons resulting from our legitimate interests.
It is especially data which is provided in the following situations:By voluntarily entering information into the form placed on www.kwhotel.com website.

When placing an order in our shop.
When contacting our Team. This means sending a message to support@kwhotel.com,
support@kwhotel.it or support@kwhotel.gr or by sending us a message via contact form
provided on our website (www.kwhotel.com) or by calling our Team at +48 12 333 78 77,
+30 211 198 32 57 or +39 069 480 09 92.
By saving Cookie files in your terminal device.

3. Who you may contact in regards to processing your personal data?

In case of any questions or doubts, we are at your disposal from Monday to Friday, 8:00 – 16:00 (GMT
+1.00). Please send us your queries to our Personal Data Officer at support@kwhotel.com or via our
phone line at +48 12 333 78 77.

4. What is the purpose of processing your personal data and on what legal basis will we process your
personal data?

The “GDPR” ordinance (Regulation of the European Parliament and the Council (UE) 2016/679 from
27.04.2016, in regards to personal data processing and in regards to the free movement of such data
and the repeal of the directive 95/46/WE) provides for several types of legal grounds for data
processing, in our case:

the necessity of processing to conclude or perform the contract to which you are a party.
For us, the agreement is primarily the Terms and Conditions of Sale as well as the License
Agreement. If, therefore, we conclude an agreement with you for the implementation of a
specific service, we can process your data to the extent necessary to implement this
contract. Their processing serves, among others, the fulfillment of statutory obligations (e.g.
archiving for tax and accounting purposes).
the necessity of processing for purposes arising from our legitimate interests. They include,
among others, the need to ensure the security of our services, proper customer service,
technical assistance, statistical measurements, improvement of our services, matching them
to the needs and convenience of users, as well as marketing and promotion of our own.
your voluntary consent. We need it so that we can send you our newsletter. You can
express two consents – consent to receive instructional materials and notifications about
new functions of the KWHotel program via e-mail, and consent to receive information
about special offers for Starline services via e-mail. Granting such consent is entirely
voluntary, and you do not have to give it if you do not want to. You can change your
consents at any time.

5. Until when will we store your data related to registration in our system and use of our services?

Below you will find regulations regarding the length of storing your data:

In the event of the necessity of data for the performance of the contract, your data will be
processed for the duration of the contract and archived for one year from the date of its
termination. Archiving this data is in your best interest – it enables you to quickly restore
deactivated services. Due to the necessity of fulfilling tax and accounting obligations, some
of this personal data will be stored for a period of 6 years from the date of execution of
individual sales contracts.
Where the basis for data processing is the legitimate interest of the controller, until such
justified interest exists.
In the case of consent, until it is withdrawn.

6. Do we use profiling?

Your personal data is not subject to automated processing (e.g. profiling) that has legal consequences or
has a significant effect on you.

7. Who can we pass your data to, and to whom we will not pass it on?

Personal data may be disclosed to Starline employees or associates, as well as to entities providing
support to the company on the basis of outsourced services and in accordance with the contracts
entrusted to entrust personal data for processing.

Starline obliges cooperating entities and employees employed in the processing of personal data to
maintain confidentiality, as part of professional secrecy, any information or personal data to which they
may have access in connection with performing activities in the processing of personal data, as well as
not disclosing the protection measures used and security.

Your personal data will not be sold or transferred to third parties for purposes other than those
described above.

8. Is your data transferred outside of the European Union?

The processing of entrusted personal data takes place in the European Economic Area.

9. How can you control the data shared with us? How can you revoke your consent to data processing?

You always have the right to inspect and improve the data we store. We rely on you regarding the
completeness, accuracy and timeliness of your personal data, so please inform us immediately of any
changes or inaccuracies.

You can verify and modify your data and consents by logging in to the Customer Panel. You may also ask
us for a list of processed data and consents via email.

If we use your personal data based on your consent, you have the right to withdraw your consent at any
time, in accordance with applicable law.

10. What are your rights to the personal information you provide us with?

You have the right to:

access your data and rectification,
in justified cases, you can ask us to remove or restrict the processing of your personal
data or to object to specific ways we use your personal data,
in justified and properly documented cases, you can ask us to send your personal data
to third parties.

11. Is it your responsibility to provide data?

The use of our services is fully voluntary. Providing data by you does not result from any legal obligation.
However, it may be necessary to establish cooperation with us.

12. Where can you file a complaint regarding the processing of your personal data?

Currently, such complaints should be directed to the General Inspector for Personal Data Protection.
After May 25, 2018 (i.e after the entry into force of the “GDPR” Regulation), this office will be called the
“President of the Office for Personal Data Protection”.

13. Information on Cookie files.

The website makes use of Cookie files.
The website may save additional information on the connection parameters (time stamp, IP address).
Cookie files comprise of data, in particular text files, which are kept in the terminal device of the
Webpage’s user and are intended for the use of the Webpage, from which they derive. Cookie files
typically contain the name of the Website, from which they derive from, the time stamp of how long
the files have been kept on the terminal device and a unique number,
The subject placing the Cookie files on the terminal device and gaining access to them is the
Operator of the Website.
Cookie files are used for the following purposes:
– Creating statistics, which help with understanding how the Website’s Users make use of the
webpages, which allows for the improvement of the structure and content;
– Maintaining the Webpage User’s session (after logging in), thanks to which the login and
password is not required on each webpage;
– Adjusting the content of the Website to the preference of the User and for the optimal use
of the webpages; in particular the files allow for the recognition of the Website User’s
device and accordingly display the webpages, adjusting them to the individual needs;
As part of the Website the following Cookie files are used:
– „necessary” Cookie files, which allow for the usage of the services available on the Website, e.g. authorizing Cookie files, used for services on the Website requiring authorization;
– Cookie files ensuring security, e.g. used to detect the misuse of the authorization on the Website.
– „performance” Cookie files, allow for the gathering of information on the usage of the pages of the Website;.
– „functional” Cookie files, allow for the „saving” of selected User’ settings and personalize the User’s interface, e.g. picking the language or location of the User, size of the font, look of the webpage etc.;
– „publicity” Cookie files, allow the Users to receive advertisement adjusted to the users interests.
The software to browse internet Websites (internet browser) standardly allows for the saving of Cookie files in the User’s terminal device. The Website users may carry out changes in this matter. Internet browsers enable the removal of Cookie files. It is possible to automatically block Cookie files as well. Detailed information on this matter may be found in the Help or documentation of theinternet browser.
Limiting the use of the Cookie files may influence some of the functions available on the Website.
Cookie files placed in the User`s terminal device and used, may be also used by advertiser and partners collaborating with the Website Operator.
It is advised to read the privacy protection policies of these companies, to learn their rules on the use of Cookie files used in statistics: Google Analytics Protection of privacy policies.
Cookie files may be used by marketing companies, in particular that under Google, to display advertisement adjusted the way users make use of the Website.
Information on the preferences of the user acquired from the Cookie files and are collected by the Google marketing company may be reviewed and edited by the user with the help of the tool: https://www.google.com/ads/preferences/

14. Managing Cookie files – how to give and retract permission in real terms?

If a user does not wish to receive Cookie files, he may change the settings of the browser. Please
note, turning off the use of Cookie files necessary to run the processes of authorization, security, up
keeping the preferences of the user may hinder and even prevent the use of the Website.
To manage the settings of the Cookie files, please pick a browser/system from the list below and
follow the instructions:
– Internet Explorer
– Chrome
– Safari
– Firefox
– Opera
– Android
– Safari (iOS)
– Windows Phone
– Blackberry
More information on Cookie files may be found under the internet address
http://www.allaboutcookies.org/ or in the “Help” section in you Browser’s menu.

‎

Below you will find all cookies we are using for this website.‎
Last update: 21.07.2022

Cookie	Duration	Category	Description
test_cookie	15 minutes	Necessary	The test_cookie file is set by doubleclick.net and is used to determine if the user’s browser supports cookies.
__lc_cid	2 years	Necessary	This is an essential cookie for the website live chat box to function properly.
__lc_cst	2 years	Necessary	This cookie is used for the website live chat box to function properly.
__oauth_redirect_detector	Past	Necessary	This cookie is used to recognize visitors using live chat at different times in order to optimize chat functionality.
_calendly_session	21 days	Necessary	Calendly, the meeting planner, sets this cookie to allow the meeting scheduler to operate on the site and add events to the visitor’s calendar.
kw-order	30 minutes	Necessary	This cookie is responsible for the proper operation of the KWHotel Shop. It stores information about the language and version of the program selected by the visitor.
kw-products	30 minutes	Necessary	This cookie file is responsible for the proper operation of the KWHotel Shop. It stores information about products the visitor selected during the ordering process.
kw-customer	30 minutes	Necessary	This cookie is responsible for the proper operation of the KWHotel Shop. It stores information about what data the visitor has entered in the ordering process.
partner	Session	Necessary	This cookie is responsible for the proper operation of the KWHotel Shop. It stores information about which KWHotel distributor is responsible for the execution of a given order.
kw-app-lang	Session	Necessary	This cookie is responsible for the proper operation of the KWHotel Shop. It stores information about the language in which the KWHotel Store visitor is displayed.
CookieLawInfoConsent	1 year	Necessary	Records the default state of the corresponding category button and CCPA state. Only works in coordination with the primary cookie.
__cfruid	Session	Necessary	Cloudflare sets this cookie to identify trusted web traffic.
OptanonConsent	1 year	Necessary	OneTrust sets this cookie to store details about the site’s cookie category and check whether visitors have given or withdrawn consent from the use of each category.
cookielawinfo-checkbox-advertisement	1 year	Necessary	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Advertisement” category.
PHPSESSID	4 days 15 hours 7 minutes	Necessary	This cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
cookielawinfo-checkbox-performance	1 year	Necessary	Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category “Performance”.
cookielawinfo-checkbox-functional	1 year	Necessary	The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category “Functional”.
cookielawinfo-checkbox-analytics	1 year	Necessary	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Analytics” category.
cookielawinfo-checkbox-others	1 year	Necessary	Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category “Others”.
cookielawinfo-checkbox-necessary	1 year	Necessary	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Necessary” category.
viewed_cookie_policy	11 year	Necessary	This cookie is set by the GDPR cookie consent plugin. It is used to store information whether the user has consented to the use of cookies. It does not store any personal data.
_hjIncludedInSessionSample	2 minutes	Analytics	Hotjar sets this cookie to know if a user is being sampled as determined by the website’s daily session limit.
_ga_RRKW1PBXDG	2 years	Analytics	This cookie is installed by Google Analytics and calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_hjSessionUser_1560829	1 year	Analytics	This cookie is set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID.
_hjSession_1560829	30 minutes	Analytics	Holds current session data. It ensures subsequent requests in the session window are attributed to the same session.
gaVisitorUuid	1 year	Analytics	Registers statistical data on user behavior on the website. Used for internal analysis by the website operator.
_hjAbsoluteSessionInProgress	30 minutes	Analytics	Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjIncludedInPageviewSample	2 minutes	Analytics	Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site’s pageview limit.
_hjFirstSeen	30 minutes	Analytics	Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.
_hjid	1 year	Analytics	This cookie is set by Hotjar. It sets it when the client first visits a page with the Hotjar script. It is used to persist a random user ID unique to that site in the browser. This ensures that behavior on subsequent visits to the same site is attributed to the same user ID.
_ga	2 years	Analytics	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gid	1 day	Analytics	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_gat_UA-12687613-1	1 minutes	Analytics	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Advertisement	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
ga_pop_3865	1 day	Advertisement	This cookie is used when checking if you have already viewed a pop-up hosted by GetAll.
_fbp	3 months	Advertisement	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
fr	3 months	Advertisement	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.