What types of devices can I choose from?
The Sezam24 company offers kiosks and tablets for the guest self-check-in.
What types of locks does the device support?
1. Integration with a kiosk supports RFID radial wave locks,
2. Integration with a tablet supports RFID radial wave locks and magnetic locks that support the FIAS standard.
So if you have magnetic locks, just check if they support the FIAS standard – they don’t even have to be connected to the KWHotel Pro software,
Which lock models support kiosks and tablets?
1. Kiosk supports the following RFID radial wave locks: Salto, Onity, Assa Abloy, Omnitec, Orbita, SmartKey, Betech, Kaba, FoxLock, CISA
2. Tablet supports the following RFID radial wave locks and magnetic locks (if your model supports the FIAS standard):
Salto, Onity, Assa Abloy, Omnitec, Orbit, SmartKey, Betech, Kaba, FoxLock, CISA.
What are the differences between a kiosk and a tablet?
Both devices share the same User Interface and allow guest to safely check-in by himself.
However, there are also some differences:
Kiosk is an independent device that you can place anywhere in the reception.
It has a built-in device for encoding room cards. The guest doesn’t have to manually program the card,
He just presses the appropriate button and collects the pre-programmed card.
A tablet is a smaller device that you can place on the front desk.
You connect it to the hotel lock encoder installed on the computer.
The guest can manually program the card by pressing the card to the reader.
Required program version: KWHotel Pro 0.47
Required database for KWHotel Pro: MySQL, stable access via Internet
Contact email to purchase kiosks: firstname.lastname@example.org
How does Sezam24 automated reception desk work – step by step
Step 1. Sezam24 collects reservations and payments.
– Sezam24 sends email 24h prior to check-in or later
– Guest receives information how to check-in with the kiosk and how to get access to the property if front door is locked (PIN-code, password)
– Guest can proceed with the pre-check-in app to fill in all data in advance
– Upon arrival guest uses QR code to get a room card or uses kiosk in a normal way if pre-check-in was not completed.
Step 2. The guest approaches a kiosk and enters his booking number (this can be the reservation number from KWHotel or the reservation number from OTA). Alternatively, the guest can check-in with the QR-code.
Step 3. If reservation has not been fully paid yet – the guest makes a payment at the kiosk.
Step 4. Sezam24 automated reception desk sends payment information to KWHotel.
Step 5. The guest starts a registration process at the kiosk (by touching the “check-in” button).
Step 6. He places the ID / passport on the scanner.
Step 7. He puts his digital sign and confirms on the touch-screen.
Step 8. Sezam24 automated reception desk sends guest details to KWHotel.
Step 9. The device automatically encodes and dispenses a room card.
Step 10. The guest receives a room key.
Sezam24 programs a new card by room ID and issues it to the guest.
Step 11. The kiosk sends the status “Occupied” to KWHotel Pro.
Step 12. Sezam24 automated reception desk prints a form with property data, wifi password, etc. (customer can customize it).
Step 13. If there are several guests in the room, every guest can receive the personal card after the similar check-in process.
Using automated reception desk during the stay.
Anytime during the stay, guest can:
– modify his reservation details
– add charges
– pay the open bill
– get another room card (if room changed, card was lost or deactivated)
If your business has higher needs... These modules and synchronizations will further automate your work!
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Door access control
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Hotel support services
Our Customers can choose between setting up our products themselves or acquiring support service from KWHotel Team.
Do you want to save your time? Check our offer of support services related to KWHotel program.
Services are provided remotely, via TeamViewer software.Find out more
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Manage availability similarly to the largest hotels in the world!
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Consultations – let us do the work for you
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“KWHotel is user-friendly, easy to learn and has the fastest reservation process ever (just 3 clicks). For such service the price is more than great when compared to local softwares. Also, free updates and excellent support!”
The Four Stars Hotel
“We needed a software that would help us with business organization and structure – KWHotel delivered that. It`s a fully functional software with all the necessary tools for everyday operation of a hotel. By far the best in its` class and far superior to software that costs many times the KWHotel does!”
Siesta Central Apartments
“I was looking for a well-priced and simple to use hotel management software. With KWHotel, it is so much easier to follow our bookings – why to buy expensive software? KWHotel works perfect and the helpdesk is better than many others!”
“We were looking for an easy to work with hotel management software. Luckily, we found KWHotel which is simple to use and a very good value for money, compared to other booking systems.”
“We are proudly working with KWHotel Pro for 4 years now, and we really enjoy the reactivity of the team. What we like the most is the ability to send custom booking confirmation, to safely store of our client informations, the easily customising interface and the online database. Continue your good job team ! ”
Sylvain Neuenschwander, owner of Les Toits du Monde, Quebec, Canada.
Les Toits du Monde
“KWHotel is a very helpful software for managing hotel.
We are members of the team the last 3 years and we are very happy with our experience with the KWHotel and all the team. They are very polite with us, very patient with our questions and finally very helpful.
Thank you KWHotel team.”