Automated reception desk – Sezam24 specification

What types of devices can I choose from?

The Sezam24 company offers kiosks and tablets for the guest self-check-in.

What types of locks does the device support?

1. Integration with a kiosk supports RFID radial wave locks,
2. Integration with a tablet supports RFID radial wave locks and magnetic locks that support the FIAS standard.
So if you have magnetic locks, just check if they support the FIAS standard – they don’t even have to be connected to the KWHotel Pro software,

Which lock models support kiosks and tablets?

1. Kiosk supports the following RFID radial wave locks: Salto, Onity, Assa Abloy, Omnitec, Orbita, SmartKey, Betech, Kaba, FoxLock, CISA
2. Tablet supports the following RFID radial wave locks and magnetic locks (if your model supports the FIAS standard):
Salto, Onity, Assa Abloy, Omnitec, Orbit, SmartKey, Betech, Kaba, FoxLock, CISA.

What are the differences between a kiosk and a tablet?

Both devices share the same User Interface and allow guest to safely check-in by himself.
However, there are also some differences:

Kiosk is an independent device that you can place anywhere in the reception.
It has a built-in device for encoding room cards. The guest doesn’t have to manually program the card,
He just presses the appropriate button and collects the pre-programmed card.

A tablet is a smaller device that you can place on the front desk.
You connect it to the hotel lock encoder installed on the computer.
The guest can manually program the card by pressing the card to the reader.

Kiosk presentation

Sezam24 hotel check-in kiosk has been described in detail here >>>
Watch video presentation >>>

System requirements

Required program version: KWHotel Pro 0.47
Required database for KWHotel Pro: MySQL, stable access via Internet
Contact email to purchase kiosks: support@kwhotel.com

How does Sezam24 automated reception desk work – step by step

Step 1. Sezam24 collects reservations and payments.

Additional information:

– Sezam24 sends email 24h prior to check-in or later
– Guest receives information how to check-in with the kiosk and how to get access to the property if front door is locked (PIN-code, password)
– Guest can proceed with the pre-check-in app to fill in all data in advance
– Upon arrival guest uses QR code to get a room card or uses kiosk in a normal way if pre-check-in was not completed.

Step 2. The guest approaches a kiosk and enters his booking number (this can be the reservation number from KWHotel or the reservation number from OTA). Alternatively, the guest can check-in with the QR-code.

Step 3. If reservation has not been fully paid yet – the guest makes a payment at the kiosk.

Step 4. Sezam24 automated reception desk sends payment information to KWHotel. 

Step 5. The guest starts a registration process at the kiosk (by touching the “check-in” button).

Step 6. He places the ID / passport on the scanner.

Step 7. He puts his digital sign and confirms on the touch-screen.

Step 8. Sezam24 automated reception desk sends guest details to KWHotel.

Step 9. The device automatically encodes and dispenses a room card.

Step 10. The guest receives a room key.
Sezam24 programs a new card by room ID and issues it to the guest.

Step 11. The kiosk sends the status “Occupied” to KWHotel Pro.

Step 12. Sezam24 automated reception desk prints a form with property data, wifi password, etc. (customer can customize it).

Step 13. If there are several guests in the room, every guest can receive the personal card after the similar check-in process.

Using automated reception desk during the stay.

Anytime during the stay, guest can:
– modify his reservation details
– add charges
– pay the open bill
– get another room card (if room changed, card was lost or deactivated)