What types of devices can I choose from?
The Sezam24 company offers kiosks and tablets for the guest self-check-in.
What types of locks does the device support?
1. Integration with a kiosk supports RFID radial wave locks,
2. Integration with a tablet supports RFID radial wave locks and magnetic locks that support the FIAS standard.
So if you have magnetic locks, just check if they support the FIAS standard – they don’t even have to be connected to the KWHotel Pro software,
Which lock models support kiosks and tablets?
1. Kiosk supports the following RFID radial wave locks: Salto, Onity, Assa Abloy, Omnitec, Orbita, SmartKey, Betech, Kaba, FoxLock, CISA
2. Tablet supports the following RFID radial wave locks and magnetic locks (if your model supports the FIAS standard):
Salto, Onity, Assa Abloy, Omnitec, Orbit, SmartKey, Betech, Kaba, FoxLock, CISA.
What are the differences between a kiosk and a tablet?
Both devices share the same User Interface and allow guest to safely check-in by himself.
However, there are also some differences:
Kiosk is an independent device that you can place anywhere in the reception.
It has a built-in device for encoding room cards. The guest doesn’t have to manually program the card,
He just presses the appropriate button and collects the pre-programmed card.
A tablet is a smaller device that you can place on the front desk.
You connect it to the hotel lock encoder installed on the computer.
The guest can manually program the card by pressing the card to the reader.
Required program version: KWHotel Pro 0.47
Required database for KWHotel Pro: MySQL, stable access via Internet
Contact email to purchase kiosks: firstname.lastname@example.org
How does Sezam24 automated reception desk work – step by step
Step 1. Sezam24 collects reservations and payments.
– Sezam24 sends email 24h prior to check-in or later
– Guest receives information how to check-in with the kiosk and how to get access to the property if front door is locked (PIN-code, password)
– Guest can proceed with the pre-check-in app to fill in all data in advance
– Upon arrival guest uses QR code to get a room card or uses kiosk in a normal way if pre-check-in was not completed.
Step 2. The guest approaches a kiosk and enters his booking number (this can be the reservation number from KWHotel or the reservation number from OTA). Alternatively, the guest can check-in with the QR-code.
Step 3. If reservation has not been fully paid yet – the guest makes a payment at the kiosk.
Step 4. Sezam24 automated reception desk sends payment information to KWHotel.
Step 5. The guest starts a registration process at the kiosk (by touching the “check-in” button).
Step 6. He places the ID / passport on the scanner.
Step 7. He puts his digital sign and confirms on the touch-screen.
Step 8. Sezam24 automated reception desk sends guest details to KWHotel.
Step 9. The device automatically encodes and dispenses a room card.
Step 10. The guest receives a room key.
Sezam24 programs a new card by room ID and issues it to the guest.
Step 11. The kiosk sends the status “Occupied” to KWHotel Pro.
Step 12. Sezam24 automated reception desk prints a form with property data, wifi password, etc. (customer can customize it).
Step 13. If there are several guests in the room, every guest can receive the personal card after the similar check-in process.
Using automated reception desk during the stay.
Anytime during the stay, guest can:
– modify his reservation details
– add charges
– pay the open bill
– get another room card (if room changed, card was lost or deactivated)
If your business has higher needs... These modules and synchronizations will further automate your work!
Single module training
Discover in-depth a functionality of a chosen KWHotel module! Our specialist will explain step by step how to maximize the potential of a given component.
Consultation takes place via TeamViewer software.Find out more
KWHotel Pro Mobile
Are you constantly on the move and do not want to lose contact with your property? Our mobile application allows you to remotely manage reservations, located in KWHotel.Find out more
Hotel Clean App
Looking for application to manage a housekeeping staff? Thanks to Hotel Clean App, you can easily highlight rooms or apartments that need cleaning and manage the communication with your staff through this mobile application.Find out more
Credit card services
Time for innovation in reservation payments! With Espago credit card service synchronization, your guests can pay with their credit card, even though you have no payment terminal installed in your property.Find out more
Wellness & SPA
Do you offer massages and wellness treatments to your guests? The SPA module is designed to manage your employees and reservations for services they provide. All treatments are presented on a legible, hour-based schedule.Find out more
Keep your guests up to date by sending them automated text messages thanks to SMSAPI synchronization. Prepare different SMS criteria, adjusting them to a reservation status.Find out more
POS system synchronization
This module offers a direct synchronization with POSbistro POS system. You can handle guests` requests in restaurant and process their payments in KWHotel, during check-out.Find out more
Door access control
Do you care about the privacy and security of your guests and have electronic door access control in the property? You can acquire synchronization module and manage your access cards directly in KWHotel!Find out more
Our Customers can choose between setting up our products themselves or acquiring support service from KWHotel Team.
Do you want to save your time? Check our offer of support services related to KWHotel program.
Services are provided remotely, via TeamViewer software.Find out more
Manage availability similarly to the largest hotels in the world!
Instead of manually assigning reservation to a particular room, indicate only the type (for example double) where it will belong. KWHotel optimizes the placement of your reservations on the schedule.
Complete software training
KWHotel software offers large variety of features. If you want to learn how to use the program in the most efficient way, our Team can provide you with a training covering all program modules.Find out more
“KWHotel is user-friendly, easy to learn and has the fastest reservation process ever (just 3 clicks). For such service the price is more than great when compared to local softwares. Also, free updates and excellent support!”
The Four Stars Hotel
“With KWHotel, reservations are so easy to follow. It made our business a lot easier.
This is exactly what we were looking for and the online support is very good; 2 years of good cooperation already!”
„Since the beginning of cooperation with KWHotel, the speed of our work has increased significantly. Previously, we scheduled reservations only on a sheet of paper. Now the hotel booking process is better organized and much faster after the implementation of KWHotel. Also, I am very grateful for the helpful support team”
“I was looking for a well-priced and simple to use hotel management software. With KWHotel, it is so much easier to follow our bookings – why to buy expensive software? KWHotel works perfect and the helpdesk is better than many others!”
“We needed a software that would help us with business organization and structure – KWHotel delivered that. It`s a fully functional software with all the necessary tools for everyday operation of a hotel. By far the best in its` class and far superior to software that costs many times the KWHotel does!”
Siesta Central Apartments
The program works very easy . Especially if don`t know so much about computers . I do not use all the extra tools what the program offers. Just the calendar to book in the guest . I also use the mobile App what is a must for me and my staff to see or to book in guest from whereever you are, without losing time with calling each other